Systems Support Technician

• System Operations
• a) The Division of ITS aims to provide an SLA of 99.99% up time of its services.
• b) Ensure the System servers are regularly updated and patched with current versions.
• c) Ensures the stable operation of the in-house Systems/Datacentres and all colocation data centres
• d) Provide periodic reports on System health, backup and capacity issues. Ensure risks are registered into the IT
• risk register.
• e) Responsible for maintaining secured access of system devices at FNU Data Centres, Colocation Datacentre
• and Disaster Recovery site.
• f) Provide Tier 5-7 end-user support (technical hardware & software) for all IT services related to the department.
• g) Recommend and perform any required maintenance, upgrades and installations to ensure the most optimal
• environment.
• h) Physical periodic checks to colocation site's hosting at Data Center and DR sites as well as data centers located
• at FNU campuses.
• i) To manage and escalate service requests to the Managers in order to avoid service breaches
• j) Monitoring and health check of Datacentre uninterrupted power supplies.
• k) Ensure to maintain the weekly checks of GenSets supplying power to the FNU data centres in accordance to
• the Estate and Facility department.
• l) Ensure to keep monitoring issues and problems by identifying abnormalities and report violations.
• m) Ensure that appropriate measures are proactively followed in response to unforeseen issues such as IT
• downtime or zero-day exploits to the servers
• n) Responsible for keeping the anti-virus, Window Firewalls and patching of servers up to date in the section
• System Installations
• a) Ensure to assist Cohort departments for installation, configuration and troubleshooting of Server shells and
• Operating systems.
• b) Responsible to maintain, update and co-ordinate among cohort department for vulnerable servers
• c) Responsible to maintain and monitor Server access authorization
• d) Assist in the standard and planned tasks on Server/System devices and software such as installation works,
• device security configurations and their tests are done according to approved installation and test plans.
• e) Ensure System infrastructure plans, architecture designs and detailed design documents and AS-built
• documents are maintained up to date.
• f) Ensure proper deployment of new servers, regular maintenance, removal of unused servers is done regularly.
• g) Ensure to protect System by defining access privileges, control structures, and resources management
• h) Liaise with finance and prepare analysis of the quotations and follow ups.
• i) Assist in invoking to secondary server environment in case unavailability of our main Data Center
• j) Responsible for keeping record and track of all the servers installed in the University and inventory of the devices
• and cleanup as and when necessary
• k) Maintaining the inventory and design documents. Ensuring changes in configs are reflected in the diagrams
• l) Manage and assist the process of providing training and documentation to users in the division. Help identify
• technology training needs for users and arrange appropriate training opportunities. Work with student
• employees creating custom documentation and training materials for in-house systems or divisional business
• practices
• m) Assists with testing new custom hardware units and software products with engineering. Assists the Service
• and Support team with hardware installations and troubleshooting
• n) Ensure to maintain and updated regularly the server access monitoring system
• Other Responsibilities
• a) Coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally
• to make effective business decisions; solving complex problems; escalating high-priority issues or risks, as
• appropriate; and recognizing and capitalizing on improvement opportunities.
• b) Practices self-development and promotes learning in others by proactively providing information, resources,
• advice, and expertise with co-workers and other users; building relationships with cross-functional
• stakeholders; influencing others through technical explanations and examples; adapting to modern course
• delivery and new responsibilities; listening and responding to, seeking, and addressing performance
• feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths
• and develop weaknesses; supporting team collaboration; and adapting to and learning from change,
• difficulties, and feedback.
• c) Own the Incident Management Process and follow internal procedures for change management, incident
• management and escalation
• d) Monitor and manage cohort work activities at all times conduct in a professional and courteous manner to all
• staff, students, and external community. Collaborate with cohort ITS departments and teams as and when
• required.
• e) Actively take participate in internal/external audit and comply with the requirements

• Qualification
• Essential
• A Bachelor's degree in Computer Science, Information Systems, Cyber Security, or Information Technology.
• Microsoft Certified: Windows Server Hybrid Administrator Associate (Modern equivalent replacement for the retired
• MCSA Windows Server certification).
• Desirable
• CompTIA Server+ or VMware Certified Technical Associate (VCTA - Data Center Virtualization)
• Experience

Essential

• Minimum of 2 years of experience in the IT sector, with at least 1 year actively managing Microsoft server
• architectures.
• Prior hands-on experience working with Microsoft Windows Server 2016/2019/2022, enterprise-level data backup
• technologies, and event/log management infrastructure.
• Fundamental operational understanding of modern software systems, hardware computing, and enterprise
• network architectures.
• Direct experience working with Server Access Monitoring and infrastructure observability software.
• Excellent professional customer service and technical communication skills.
• Demonstrated ability and prior knowledge in maintaining clear technical documentation and system logs.

Desirable

• Active technical certifications from other reputable IT enterprise vendors (e.g., Cisco, Veeam, AWS).
• Proven experience in managing IT assets, hardware inventories, and life-cycle auditing.
• Solid conceptual understanding of core system-related network protocols (TCP/IP, DNS, DHCP, LDAP, RDP)
• KNOWLEDGE & SKILLS
• Candidate must have hands-on experience dealing with Virtual and physical server system, Data Backup and
• encryption technologies, System's security Protocol, backup strategies, data communications, collaboration solutions,
• software licensing, system monitoring, application development, prepare specifications for tender evaluations, project
• management, dealing with the latest technology and demonstrated experience in ICT operational management.
• Candidate must be experienced in reviewing IT policies & strategies, ensuring availability of all IT-related systems.
• Demonstrates an understanding of the issues relevant to a variety of software modules; maintains an up-to-date
• perspective and knowledge of the businesses; applies technology and business knowledge to solve business problems
• and create new opportunities. Sets and conveys clear goals and monitors progress; is accessible and supports relevant
• others; obtains results and adds value to the organization by making timely and sound decisions and influencing others.
• Intellectual capacity to break down a problem or situation into its component parts, identifying implications, timeframes
• and sequences.
• Creates commitment to common goals; identifies competing interests and finds ways to balance them; values
• contributions of all team members and other constituencies; values team accomplishments over individual
• accomplishments; leverages others' strengths and experiences to achieve team goals; cooperates with colleagues and
• shares resources.
• Establishes and builds relationships with the stakeholders of the University. Applies knowledge to the business and
• provides personalized, value-added service. Demonstrates willingness to meet needs of clients by pursuing improved
• courses of action; delivers products and services that best serve client needs; uses client feedback as a basis for
• improving service and performs necessarily follow up work without being prompted.
• Ability to communicate ideas in both technical and user-friendly language.
• Candidate must have strong sense of urgency when supporting all Student/Staff.
• Exceptional planning skills, as well as the ability to work within change control parameters.
• Ability to express complex situational information verbally and in written form.
• Excellent oral, written, and interpersonal communications skills.
• Ability to work well under pressure and minimal supervision.
• Ability to create accurate System and application diagrams using MS Visio.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Experience with high-availability environments with 99.99% service-level agreement (SLA) experience with
• virtualization

All applications are to include

• A letter of application addressing each of the criterion listed under the Person Specification more specifically the Essential and Desirable criteria. This application letter will form the main basis for shortlisting. Failure to provide the application letter will result in your application not being considered.
• A detailed CV with three referees full contact details (telephone numbers and email addresses). Candidate should state their relationship with each referee (e.g. line manager, former postgraduate supervisor).
• Copies of academic transcripts and certificates that are of relevance to the qualification requirements of the advertised position.

All applications must be submitted online using the University’s online job applications system which can be accessed at this address: https://careers.fnu.ac.fj .

Applications sent via email or manually for all positions will not be accepted.

Should you have any queries on the advertised opportunity or face difficulty in submitting the application online, please email the following:

1. HR Partner (email ID stated in the advertisement): For any queries regarding the advertised position.
2. hrat@fnu.ac.fj : For any assistance with the online application or technical issues.

Please note that only shortlisted candidates will be contacted. If you have not been contacted by Fiji National University, then your application has not been successful.

FNU is an equal opportunity employer. Preference is given to applicants holding Fiji citizenship. International applicants may be considered.